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Billing Information FAQs

​​Residential customers can now call our customer service team at (561)740-4600 and select option 5, Monday-Friday from 7:30 A.M. to 6:00 P.M. for most start/stop/or change requests to accounts.

Residential customers are also welcome to visit our conveniently located customer service centers in Boynton Beach or Belle Glade. 


Non-Residential customers will need to complete a service application and visit one of our service centers located in Boynton Beach or Belle Glade​.

​The average potable water bill consists of a fixed charge called a Base Facility Fee and a variable charge for your actual consumption. 


Base Facility Fee – This covers the cost of operational activities, for example managing the infrastructure for supplying service, electricity, and operating 24/7. Every property within the PBCWUD service area is charged these fees each month regardless of usage. 

Variable charge – this is based on the water usage rate for your property. 


Here is an example of an average home usage water bill and how to read your water bill. 

You can also view our current residential rates here.

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You can view our current residential rates here.​

Other common miscellaneous charges or fees include:


Account Activation 

(New Account)

$35.00


Account Reactivation

(service previously suspended) 

$35.00 

If the request for activation is received between 7:00 A.M. and 6:00 P.M., Monday - Friday excluding holidays. 


$60.00

If the request for activation is received after hours for same-day service. 

Delinquent Account Reactivation Fee

$35.00

If the request for activation is received between 7:00 A.M. and 6:00 P.M., Monday - Friday excluding holidays, or where a disconnection service order has been initiated but disconnection has not occurred. 


$60.00

If the request for activation is received between 7:00 A.M. and 6:00 P.M., Monday - Friday excluding holidays. 

Account Deactivation Customer Request

No Charge 

If the request for activation is received between 7:00 A.M. and 6:00 P.M., Monday - Friday excluding holidays. 


$60.00

If the request for activation is received after hours for same-day service.

Dishonored Payment

$25 or 5% of the transaction amount, whichever is larger.


The charge is not-to-exceed $200.00, or the actual cost of collection incurred by the Department, whichever is greater.

Past Due Fee

0.5% of the past due balance greater than $5.00 plus an administrative and general fee of $5.00.

Accidental Damage to Department Property

At Cost

Meter Re-read at Customer Request 

(Correct Original Reading)

$35.00

Meter Re-read at Customer request 

(Incorrect Original Reading)

No Charge

Relocation of Meter Box and/or Accessories 

At Cost 

Hydrant Relocation Fee

$35.00


For additional information or questions regarding less common charges not listed here, please contact us using the online customer contact form​ and a member of our team will respond within 24-48 business hours, not including weekends or holidays.

At PBCWUD, we offer a variety of secure and convenient ways to pay your water bill based on your needs.

Online

One-time 

check or credit card

Visit us online at:

ebill.pbcwater.com

Auto Debited from your Bank 

Visit us online at: ebill.pbcwater.com​

Directly from your Online Banking 

Phone

One-time payment by Check 

Our Customer Call Center is available Monday – Friday from 7:30 A.M. – 6:00 P.M.

Mail

Check or Money Order 

To avoid late fees, please allow a minimum of 3 business days before your due date for your payment to reach us by mail.

In-Person

Cash, Card, or Check

Visit one of our convenient locations: 


Customer Service Center

9045 Jog Road, Boynton Beach 


Western Customer Service Center

2976 State Road 15, Belle Glade


Lobby Hours: 

Monday - Friday | 8:00 A.M. – 5:00 P.M. 

Dropbox

Check or Money Order

ONLY

Visit one of our many convenient drop-box locations.​


Transactions received before 9:00 A.M. will be credited the same business day. 


Note: Cash payments are not accepted via dropbox. 


We recommend first reviewing your recent activities. Did you know filling an average swimming pool can take up to 20,000 gallons of water? A hose left running on the lawn can use hundreds of gallons. 

If there is a significant increase in your bill and your household patterns haven't changed, this could indicate a leak. The most common culprits for household leaks are toilets and irrigation systems. Finding leaks and implementing saving water habits can help lower your water bill.

PBCWUD customers can now use a new online tool, myAMI (My Advanced Meter Infrastructure) to view consumption reports, monitor water usage, and even get usage alerts. To sign up for a myAMI Account and better understand your home's water usage, visit us online at pbcwater.com/myAMI. 

For additional questions about your bill, please contact us using the online customer contact form and a member of our team will respond within 24-48 business hours, not including weekends or holidays. You can also reach us by phone at (561)740-4600 , option 2, during regular business hours, Monday - Friday, 7:30 AM - 6:00 PM.

Payment must be received by the indicated date on your bill or a late fee will be assessed to the account. If you have questions regarding a late fee on your account, please contact our team using the online customer contact form​ to request additional information. A team member will respond within 24-48 business hours, not including weekends or holidays.

An account that is past the billing cycle due date is subject to a delinquency charge. If both the payment and late fee are not paid within 10 business days of the billing due date, the account is subject to disconnection without further notice. 

We encourage customers facing financial hardship to contact our team by filling out our online customer contact form or calling (561)740-4600 and selecting option 2, to find out what options may be available to you.

How long until my service is restored after nonpayment?

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How long until my service is restored after nonpayment?

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Can I receive alerts before service interruption for nonpayment?

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A lien may be placed against a property for charges that are delinquent. Unpaid water, wastewater, and reclaimed water charges remain with the property even in the event of new ownership. To look up if it is against your property, please visit our lien search system here.​

​​​Still have questions?
Please contact our Customer Service by e-mail by clicking here​. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.

You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. 

In Case Of EMERGENCIES please call 561-740-4600, option 1.​​

 Contact Us
​​​Customer Service Centers
Walk-In Hours: 8 a.m. - 5 p.m., 
Monday - Friday​
9045 Jog Rd, Boynton Beach, FL 33472
​
2976 State Road 15, Belle Glade, FL 33430

 
​Account or Billing
Questions
Call Center Hours: 7:30 a.m. - 6 p.m., 
Monday - Friday

 
 
Immediate Assistance
Water Emergency Hotline Available 24/7

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