​​Residential customers can now call our customer service team at (561)740-4600 or (877) 477-1305 and select option 4, Monday-Friday from 7:30 A.M. to 6:00 P.M. for most start/stop/or change requests to accounts.​

Residential customers are also welcome to visit our conveniently located customer service centers in Boynton Beach or Belle Glade. 

​Non-Residential customers previously or currently established with PBCWUD can contact our Customer Service team. All others will need to complete a non-residential service application,   provide the required documents,  and visit one of our Customer Service C​enters located in Boynton Beach or Belle Glade​. For a list of required documents, click here​. ​

Click the following links to view our current residential​  and non-residential​ rates.

For other common miscellaneous charges, click here​. 

At PBCWUD, we offer a variety of secure and convenient ways to pay your water bill based on your needs.

We recommend first reviewing your recent activities. Did you know filling an average swimming pool can take up to 20,000 gallons of water? A hose left running on the lawn can use hundreds of gallons. 

If there is a significant increase in your bill and your household patterns haven't changed, this could indicate a leak. The most common culprits for household leaks are toilets and irrigation systems. Finding leaks and implementing  water conservation habits can help reduce your water bill.

PBCWUD customers can now use a new online tool, myAMI (My Advanced Meter Infrastructure) to view consumption reports, monitor water usage, and even get usage alerts. To sign up for a myAMI Account and better understand your home's water usage, visit us online at pbcwater.com/myAMI. 

Payment must be received by the indicated due date on your bill or a late fee will be assessed to the account.

An account that is past the billing cycle due date is subject to a delinquency charge. If the past due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice. 

Restoration of service may be completed within one (1) business day after satisfaction of the past-due balance. 

PBCWUD Customers may set up account alerts online at pbcwater.com/paybill​ or by contacting our Customer Service Call Center to opt-in to receive e-mail notifications when their account becomes delinquent.

A lien may be placed against a property for charges that are delinquent. Unpaid water, wastewater, and reclaimed water charges remain with the property even in the event of new ownership. Please visit our lien search system to see if there are active liens on the property.​