​​Residential customers can now call our customer service team at (561)740-4600 or (877) 477-1305 and select option 4, Monday-Friday from 7:30 A.M. to 6:00 P.M. for most start/stop/or change requests to accounts.​

Residential customers are also welcome to visit our conveniently located customer service centers in Boynton Beach or Belle Glade. 

​Non-Residential customers previously or currently established with PBCWUD can contact our Customer Service team. All others will need to complete a non-residential service application,   provide the required documents,  and visit one of our Customer Service C​enters located in Boynton Beach or Belle Glade​. 

For a list of required documents for new residential and non-residential customers, click here​. ​

The average potable water bill consists of a fixed charge called a Base Facility Fee and a variable charge called Commodity for your actual consumption.  

Base Facility Fee – This covers the minimum monthly costs for operational activities. Every property within the PBCWUD service area is charged these fees each month regardless of usage. 

Commodity charge – this is based on the water usage rate for your property. 

Click the following links to view our current residential​  and non-residential​ rates.

For other common miscellaneous charges, click here​. 

At PBCWUD, we offer a variety of secure and convenient ways to pay your water bill based on your needs.

PBCWUD is not affiliated with any third party company and does not endorse their use. Note that if you decide to pay using a third party payment method this will not result in the immediate application of the payment to your account. Your payment may take several days before being posted to your account which can lead to your bill becoming past due/delinquent.

Elevating your yard can cause the meter to sit below grade. You may incur a cost if PBCWUD determines that your actions caused the meter to become inaccessible to read/ maintain.

Yes, your deposit will be credited back to your account after 12 months of maintaining a good payment history. For more information click here​.

A $35 delinquent fee will be charged and required to be paid when a disconnect service order has been initiated even if disconnection has not occurred.

We recommend first reviewing your recent activities. Did you know filling an average swimming pool can take up to 20,000 gallons of water? A hose left running on the lawn can use hundreds of gallons. 

If there is a significant increase in your bill and your household patterns haven't changed, this could indicate a leak. The most common culprits for household leaks are toilets and irrigation systems. Finding leaks and implementing  water conservation habits can help reduce your water bill.

PBCWUD customers can now use a new online tool, myAMI (My Advanced Meter Infrastructure) to view consumption reports, monitor water usage, and even get usage alerts. To sign up for a myAMI Account and better understand your home's water usage, visit us online at pbcwater.com/myAMI. 

Payment must be received by the indicated due date on your bill or a late fee will be assessed to the account.

An account that is past the billing cycle due date is subject to a delinquency charge. If the past due balance is not paid within 14 calendar days of the billing due date, the account is subject to disconnection without further notice. 

Restoration of service may be completed within one (1) business day after satisfaction of the past-due balance. 

PBCWUD Customers may set up account alerts online at pbcwater.com/paybill​ or by contacting our Customer Service Call Center to opt-in to receive e-mail notifications when their account becomes delinquent.

Although there is  no water consumption , PBCWUD must operate and maintain the utility infrastructure and cover the cost of operational activities.  These costs continue to be incurred regardless of actual water consumption and are allocated to all PBCWUD customers. Base Facility fees are necessary to recover the on-going expenses required to maintain service availability to the property. ​ 

Name changes can only occur in cases of marriage, divorce, legal name change, or deceased account holder into the surviving spouses name. For more information on required documentation click here​.​​​​