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​As part of our ongoing system-wide improvements to ensure efficient delivery of safe, high-quality water to the residents we serve, the Palm Beach County Water Utilities Department (PBCWUD) conducted a system-wide upgrade across the utility sevice area.

Advanced Metering Infrastructure (AMI) provides our residents with an improved meter read and billing accuracy. This state-of-the-art technology will provide water usage data in real time and detect leaks or issues immediately, leading to a faster response time and an increase in consumer satisfaction.
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Want to learn more and have useful information about your account right at your fingertips? Sign up for MyAMI here!

You may notice changes in your monthly bill since your water usage will be more accurately reflected through the AMI technology. Questions regarding your water usage and your bill can be answered by our Customer Service team at 561-740-4600.

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KEY BENEFITS OF AMI
​1. Improved data analysis will allow PBCWUD and you, the consumer, to detect leaks earlier, saving both money and water.
​2. The time it takes PBCWUD to respond to emergencies or issues will be decreased as the AMI will notify us of such issues.
​3. Meter reading will be more precise, thus leading to more accurate billing.
4. Accurate, real-time data will allow for quicker resolution to billing questions.​

​5. Older, aging meters will be replaced with state-of-the-art equipment.​

How it Works

Data from the meters is encrypted and sent through a secure network to utility databases. The meter system transmits only the water meter readings, the meter identification number and diagnostic information to verify that the automated meter equipment is operating correctly. Only key authorized utility personnel, such as customer service representatives can access your account, if needed.

The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon. The last two digits can be used as leak indicators to detect water flow through the meter. For billing purposes, the meter is read to the tens position.