NEW UTILITY ACCOUNTS
Palm Beach County Water Utilities Department provides service across unincorporated Palm Beach County. If you're uncertain which utility provides water and wastewater service to your address, use our Find Your Provider tool first.
If you're in the PBCWUD service area, you can sign up for new residential water service by phone. Please call
561-740-4600 and select option 4 to get started. There's no need for an application!
Please have your checking account number and routing number ready.
We currently do not accept credit card payments over the phone.
Otherwise, please fill out an application, which can be located under the "Customer Service Downloads" located on the right side of this page, and visit us at one of our Customer Service Centers.
Customers should bring appropriate identification. Commercial customers are required to provide a business letter from the owners/officer authorizing service in the business name.
The
Customer Care Center is located at 9045 Jog Road, Boynton Beach, Florida. Hours of operation are:
Inside Walk In: 8:00am – 5:00pm Monday through Friday
Drive-Up: 8:00am – 5:00pm Monday through Friday
Call Center: 7:30am – 6:00pm Monday through Friday
The
Western Region Customer Care Center is located at the Glades Office Building, 2976 State Road 15, Belle Glade, Florida. Hours of operation are:
Inside Walk In: 8:00am – 5:00pm Monday through Friday
Call Center: 7:30am – 6:00pm Monday through Friday
Deposit amounts are based on meter size. Most new residential accounts require a $110 deposit and $35 account activation fee which must be paid in advance. Please have the correct property address along with a US Government photo ID, and proof of residency (closing deed, settlement statement, or lease signed by the property owner).
If you are the owner of rental property, a new account will be established in your name after each vacating tenant's service termination date. You will be billed for charges associated with the account until a new tenant requests service.
Once connected to the system, the customer is obligated to pay a base facility fee for service availability whether or not water is actually used.
DEPOSITS
New customers must pay a deposit before service is initiated. The deposit does not prevent termination of service due to non-payment.
Your deposit will be credited to your water utilities account after 12 months if:
- You have not received more than one past due bill notice during the 12-month period
- You have maintained continuous utility service for 12 months without any delinquent turnoffs
- You have not had an uncollectable payment during the 12-month period
Customers who have been disconnected twice for non-payment or have submitted an uncollectable payment will be subject to an additional deposit requirement.
Deposits do not accrue interest.
BASE FACILITY AND CUSTOMER ACCOUNT FEES
Upon Service Activation, the Customer will be billed and is obligated to pay minimum monthly fees for service availability, whether or not consumption has occurred. The minimum monthly fees, identified as Base Facility Fees and Customer Account Fees, are necessary to recover the ongoing expenses required to keep service available to the Property. Accordingly, upon discontinuance of service to a Property, these minimum monthly fees will continue to accrue (excludes permanent disconnects). Failure to pay these fees within sixty (60) days may result in a Claim of Lien being filed on the Property. The Department will endeavor to provide service in perpetuity as long as the Customer adheres to the rules stated herein and as may be revised, and maintains his billing account in a current paid status.
OTHER LANGUAGES