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As part of our ongoing system-wide improvements and to ensure efficient delivery of safe, high-quality water to the residents we serve, in 2019 the Palm Beach County Water Utilities Department (PBCWUD) conducted a system-wide upgrade across the utility sevice area.
Advanced Metering Infrastructure (AMI) provides our residents with an improved meter read and billing accuracy. This state-of-the-art technology provides water usage data in real time and can potentially detect leaks or issues immediately, leading to a faster response time and an increase in consumer satisfaction.
Data from the meters is encrypted and sent through a secure network to utility databases. The meter system transmits only the water meter readings, the meter identification number and diagnostic information to verify that the automated meter equipment is operating correctly. Only authorized utility personnel, such as customer service representatives can access your account, if needed.
And, with the introduction of myAMI, customers have the option of enrolling in this free portal to access their own water usage data in real time. Separate from the customer billing platform, myAMI allows PBCWUD customers to set text alerts, high usage alerts and monitor their water usage in real time- even if they are traveling or away from home.
The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon. The last two digits can be used as leak indicators to detect water flow through the meter. For billing purposes, the meter is read to the tens position.
Want to learn more and have useful information about your account right at your fingertips? Sign up for myAMI here!