Any PBCWUD customer who receives a monthly billing statement can register for an account. 

• ​Note: Customers who are serviced by master meters are not able to receive myAMI Alerts for individual units. For questions regarding what kind of meter you have, please contact our team using the online customer contact form to request additional information and a member of our team will respond within 24-48 business hours, not including weekends or holidays.

Yes, myAMI Account is a separate login from your e-Bill Account and is the latest innovation from PBCWUD to ensure the best service for our customers. The new myAMI Account is a powerful new tool for customers to manage water usage and consumption alerts when there is a spike in use which could indicate a leak.

PBCWUD’s myAMI Alert works by using advanced reporting technology to connect to your meter and report the water being delivered to your home. If multiple units share one water meter, myAMI will be unable to differentiate what unit, apartment, or building the water is going to. The myAMI account reports ALL the usage that is reported by the water meter regardless of how many units are connected to the meter. 

To check what kind of meter you have, contact our team using the online customer contact form and a member of our team will respond within 24-48 business hours, not including weekends or holidays.

1. Signing up for a myAMI Account is quick and easy. Before you begin, customers will need two important pieces of information. 
1.  The PBCWUD 10-digit account number is located at the top of your bill. 
2.  Your 4-digit PBCWUD account pin is located next to the account number at the top of your billing statement. 
2. Once you have both the account number and account pin, visit pbcwater.com/myAMI from any computer or mobile device and select “Need to set up an account” on the bottom left. 
3. You will need to read and accept the Terms of Use. 
4. Enter the email you wish to use for the myAMI Account login. 
• ​Note: Customers will be able to set up alerts sent to other email accounts later, this is only for the myAMI Account login. 
5. ​​You will receive an invitation to the email entered. That is your personal link. 

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Note: Invitation links are only valid for 24 hours, after that, they expire. If your invitation link has expired, you will have to repeat the last steps and visit pbcwater.com/myAMI​. Select “need to set up an account” to get a new invite. 

6. ​Click the link sent to you and follow the prompts to create your login information and establish account settings. 

The myAMI Account is a free resource offered to PBCWUD customers to monitor their usage, view usage reports, and receive alerts. Depending on the optional alert notification settings selected, standard carrier rates may apply for text message alerts.

Yes, you may register to monitor water usage for multiple established PBCWUD accounts with a single myAMI Account. 

1. ​On your myAMI Dashboard, select settings 
   

2. Under user settings, select manage accounts. 

3. Select add account, input the Account Number and ID #. 


4. Repeat this process until you have added all additional accounts desired. 
5. For easier access to monitor meter activity and manage meter settings in one place, any Water Meters registered with the account will display under the Meters tab of your myAMI Account dashboard. 


6. ​​Alternately, to view each account individually select the customer dropdown at the top right-hand corner and choose the desired account to view and manage alerts.

If there are any changes to your address, please contact our customer support team using the online customer contact form​ member of our team will respond within 24-48 business hours, not including weekends or holidays. Your myAMI meter account will be automatically deactivated after a year if alerts have not been set up.

To allow another user to access your meter, you to deactivate your account so the new owner can then register. To deactivate your account, please contact our team using the online customer contact form and a member of our team will respond within 24-48 business hours, not including weekends or holidays.

Water usage is collected and displayed on your myAMI Account based on your water meter transmitting data multiple times each day, some individual transmissions may be missed which can cause a delay in data or alerts. The myAMI account displays this data from your meter in graphical and numerical format. 

• Note: Hourly and daily usage values are estimates and may show small discrepancies compared to the usage you are billed. For a more detailed report that is more aligned with your bill, select usage details on your myAMI dashboard and enter the date range located on your billing statement. 

For questions about your usage or bill, please contact our team using the online customer contact form and a member of our team will respond to you within 24-48 business hours, not including weekends or holidays.

With myAMI Account, there are 4 types of usage alerts you are able to set up including when a meter is using more than a given amount in a billing cycle, day, multi-day, or vacation period.

To set up alerts, log into your myAMI Account Dashboard and select settings. On the settings page, select usage alerts. Alerts can be set up by inputting the target meter usage amount, select enable, and finally make sure to hit save to ensure your alert has been accepted. 

Yes, myAMI alerts can be sent to other people within your household. To set up other alert recipients, log into your myAMI Account Dashboard and select settings. Under settings, select alert recipients. On the left side of the page, you will see an option to add alert recipients. Once selected, you will need to then enter the recipient’s name, email, or cell phone for text messages. Finally, you will have to select which of the four alert options you want them to receive.

Depending on the optional alert notification settings selected, standard carrier rates may apply for text alerts.

Yes. To view alerts in Spanish select the drop language dropdown at the top left corner of the webpage, and then select Spanish.

To change how often alert notifications are sent, you will need to either disable alerts that aren’t being used or enable alerts for less frequency, such as the billing cycle alert, rather than a daily alert.

Hourly and daily usage values are estimates and may show small discrepancies compared to the usage you are billed. For a more detailed report that is better aligned with your bill, select usage details on your myAMI dashboard and enter the date range located on your billing statement. For questions about your usage or bill, please contact our team using the online customer contact form and a member of our team will respond to you within 24-48 business hours, not including weekends or holidays.

The myAMI Account is a new tool launched October 1, 2022. Usage data is available from that launch date forward. Customers will only have access to their own usage reports on myAMI and will not be able to see previous account holders’ data. 

To request past usage reports, please contact our team using the online customer contact form​ and a member of our team will respond to you within 24-48 business hours, not including weekends or holidays.

While every home is different, the EPA estimates the average American uses around 88 gallons per day, per person. Using that average, a family of four would use around 10,500 gallons in a 30-day period. 

If you are trying to conserve water outdoors or inside your home, check out our helpful tips here.

The myAMI Account usage reports can reveal many insights about your water usage when compared to your daily activities. For details on how to view your detailed report history, please visit the previous FAQ question here​. For questions regarding billing, please use our online customer contact form​ to request a member of our dedicated team to review your account.

If you think that you may have a leak, please contact our dedicated team of professionals who can help you determine what side of your meter the leak is on.

The myAMI Account is fully supported for mobile use. Please​ see the browsers supported by myAMI Account below.​

For your security, you will need your Account Number to reset the password. To reset your password, select “forgot password” below the login credentials and enter the email address and account number associated with the account.

Firefox, Chrome, Safari, Edge are compatible with the myAMI Account.​​​​​​​​​​​