As part of our ongoing system-wide improvements to ensure efficient delivery of safe, high-quality water to the residents we serve, the Palm Beach County Water Utilities Department (PBCWUD) will ramp up a system-wide upgrade in August 2018.
Advanced Metering Infrastructure (AMI) provides our residents with an improved meter read and billing accuracy. This state-of-the-art technology will provide water usage data in real time and detect leaks or issues immediately, leading to a faster response time and an increase in consumer satisfaction.
PBCWUD has already installed AMI for 30,000 accounts system-wide. In August, the next phase of installation begins on the remaining 160,000 accounts. This installation process will continue through the end of 2019.
The installation work will be done by a Palm Beach County-approved vendor, Core & Main. All contractors working on the project will have undergone a background check and will be identifiable by their county-issued badge, which they are required to wear at all times. Contractor vehicles will also be identified by a temporary Palm Beach County Water Utilities Department logo.
Please note that at no time should these contractors need to enter your home.
There is no further action that you will need to take. You may notice changes in your monthly bill since your water usage will be more accurately reflected.
Questions regarding your water usage and your bill can be answered by our Customer Service team at 561-740-4600.