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To sign up for new residential water service, please call​ 561-740-4600 and select option 5. There's no need for an application!

Please have your checking account number and routing number ready.

We currently do not accept credit card payments over the phone.

Otherwise, please fill out an application and visit us at one of our Customer Service Centers.

Customers should bring appropriate identification. Commercial customers are required to provide a business letter from the owners/officer authorizing service in the business name.

TheCustomer Care Center is located at 9045 Jog Road, Boynton Beach, Florida. Hours of operation are:

Inside Walk In: 8:00am – 5:00pm Monday through Friday

Drive-Up: 8:00am – 5:00pm Monday through Friday

Call Center: 7:30am – 6:00pm Monday through Friday

TheWestern Region Customer Care Center is located at the Glades Office Building, 2976 State Road 15, Belle Glade, Florida. Hours of operation are:

Inside Walk In: 8:00am – 5:00pm Monday through Friday

Call Center: 7:30am – 6:00pm Monday through Friday

Deposit amounts are based on meter size. Most new residential accounts require a $110 deposit and $35 account activation fee which must be paid in advance. Please have the correct property address along with a US Government photo ID, and proof of residency (closing deed, settlement statement, or lease signed by the property owner).

If you are the owner of rental property, a new account will be established in your name after each vacating tenant's service termination date. You will be billed for charges associated with the account until a new tenant requests service.

Once connected to the system, the customer is obligated to pay a base facility fee for service availability whether or not water is actually used.

DEPOSITS

New customers must pay a deposit before service is initiated. The deposit does not prevent termination of service due to non-payment.

Your deposit will be credited to your water utilities account after 24 months if:

  • You have not received more than one past due bill notice during the 24-month period
  • You have maintained continuous utility service for 24 months without any delinquent turnoffs
  • You have not had an uncollectable payment during the 24-month period

Customers who have been disconnected twice for non-payment or have submitted an uncollectable payment will be subject to an additional deposit requirement.

Deposits do not accrue interest.

BASE FACILITY AND CUSTOMER ACCOUNT FEES

Upon Service Activation, the Customer will be billed and is obligated to pay minimum monthly fees for service availability, whether or not consumption has occurred. The minimum monthly fees, identified as Base Facility Fees and Customer Account Fees, are necessary to recover the ongoing expenses required to keep service available to the Property. Accordingly, upon discontinuance of service to a Property, these minimum monthly fees will continue to accrue (excludes permanent disconnects). Failure to pay these fees within sixty (60) days may result in a Claim of Lien being filed on the Property in accordance with the provisions of this Chapter. The Department will endeavor to provide service in perpetuity as long as the Customer adheres to the rules stated herein and as may be revised, and maintains his billing account in a current paid status.