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About Us

The Palm Beach County Water Utilities Department operates 24 hours a day, seven days a week, to provide a reliable supply of superior quality drinking water to approximately 573,000 residents in the central and south-central unincorporated areas of the County and the western communities.

Continually Upgrading Quality

Utilizing the most up-to-date technologies to provide high-quality drinking water for the growing needs of Palm Beach County residents, the Department is constantly improving and upgrading facilities.

The introduction of ozone treatment, membrane softening reverse osmosis filtration, and on-site sodium hypochlorite generation keep Palm Beach County Water Utilities Department on the cutting edge of the water industry.

In addition, the Department is one of the few utilities in the nation to receive AAA bond ratings from Standard & Poor's and Fitch's rating services. 

Improving Service to Customers

To inform customers about the quality of their drinking water, the Department began publishing an annual water quality report Adobe PDF Document that is mailed to its customers. The report provides detailed information about the extensive testing performed to ensure safety and quality. 

Improving the Environment

The Wakodahatchee Wetlands

Wakodahatchee Wetlands are 50 acres of constructed wetlands used to recycle water from the Southern Region Water Reclamation Facility. It's one of the innovative components in the Department's water reclamation program.

In addition to recycling water, the wetlands provide wildlife habitat that has attracted more than 150 different species of birds as well as alligators, rabbits, turtles, otters, foxes and other creatures found in a healthy South Florida wetland ecosystem.

The public has also "flocked" to Wakodahatchee; it has become one of the most popular bird watching and photography spots in the County. A 3/4-mile long boardwalk allows the public to enjoy the wetlands and wildlife from the safety of the boardwalk. 

Best Water, Best Service & Best Environmental Stewardship.

With quality that exceeds federal and state standards, state-of-the-art technology, and a focus on customer service, the Palm Beach County Water Utilities Department takes pride in the level of service it is able to provide for its customers.

Innovation and forward-thinking management philosophies come together in an award-winning utilities department to ensure that its customers will always have an abundant supply of fresh, high-quality drinking water for the future. 

 Helpful Links

To report an EMERGENCY 
call 561-740-4600 and select option 1.


Department Officials

Jim Stiles, Department Director
Hassan HadjimiryDeputy Director
Debra West, Assistant Director
Ali Bayat, Assistant Director