PALM BEACH COUNTY WATER UTILITIES DEPARTMENT

Uniform Policies and Procedures Manual

​CHAPTER 1 - OVERVIEW AND DEFINITIONS ​Page #
​1.1 Overview ​1
​1.2 Definition ​3
​1.3 Abbreviations 20
CHAPTER 2 - CUSTOMER SERVICE
​2.1 Customer Service Policies ​1
​2.2 Billing ​7
​2.3 Meters 17
CHAPTER 3 - CONCURRENCY and FACILITIES
​3.1 General​1
​3.2 Service Initiation Fees and Approval of Service3
​3.3 Facilities Extension​3
​3.4 Plan Review and Construction Inspection​5
​3.5 Transfer of Ownership and Service Initiation​6
​3.6 Special Assessment Program​7
​3.7 Deferred Payment Plan Service Initiation Fees​9
​3.8 Service Temporarily Provided by Another Utility​10
CHAPTER 4 - MINIMUM DESIGN AND CONSTRUCTION STANDARDS
​4.1 General​1
​4.2 Design and Pre-Construction Guideline3
​4.3 Approved Materials and Specifications​4
​4.4 Potable Water, Wastewater and Reclaimed Water System Design and Construction Standards​8
​4.5 Inspections and Authority of Inspectors​8
​4.6 Authority of Non-Resident PBCWUD Inspectors​9
​4.7 Environmental Requirements​9
​CHAPTER 5 - PRETREATMENT PROGRAM
​5.1 Purpose and Policy​1
​5.2 General Requirements​1
​5.3 Pretreatment Facility Requirements​1
​5.4 Permit Requirements​6
​5.5 Monitoring and Reporting Requirements​8
​5.6 Sampling Requirements​9
​5.7 Reviewing IMRs​11
​5.8 Inspections​12
​5.9 Enforcement​12
​5.10 Accidental Discharge, Upset and Bypass​12
​5.11 Significant Industrial User Listing​15
​5.12 Notification of Applicable Standards and Requirements​15
​5.13 Records Management​15
​5.14 Annual Reporting of Pretreatment Program​16
​5.15 Multi-Jurisdictional Coordination​16
​CHAPTER 6 - FEES
​6.1 ERC and ERIC Equivalencies​1
​6.2 Plan Review and Inspection Fees​2
​6.3 Service Initiation Fees​3
​6.4 Account Deposits​5
​6.5 Pretreatment Fees​5
​6.6 Monthly Customer Fees (including Western Region Fees)​7
​6.7 Oversize Credit/Reimbursement Rates​12
​6.8 Miscellaneous Fees​12-13
​CHAPTER 7 - CROSS-CONNECTION/BACKFLOW PREVENTION
​7.1 General​1
​7.2 Prohibition of Cross Connections​2
​7.3 Requirements for Backflow Prevention Assemblies​2
CHAPTER 8 - WATER CONSERVATION AND WATER EMERGENCY PLAN
​8.1 Policies​1
​8.2 Procedures​1