Maintenance & 
Repairs FAQs

If you are experiencing any of the following: Palm Beach County Water Utilities customers can contact our 24-hour emergency hotline at (561)740-4600 option #1 to report any of the following emergencies: 

  • ​Water main break 
  • Fire hydrant leak 
  •  Low water pressure 
  •  Sewer back-ups or complaints 
  •  Exposed water leaks near and around the meter 
  • Meter box and/or meter lid broken or missing 
  •  Main water valve lid or box problems

For details on boil water notices, contact us at (561) 740-4600 or (561) 278-5135 select option 1.
​​Still have questions?
Please contact our Customer Service by e-mail by clicking here​. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.

You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. 

In Case Of EMERGENCIES please call 561-740-4600, option 1.​

 Contact Us

​Customer Service Centers
Walk-In Hours: 8 a.m. - 5 p.m., 
Monday - Friday​
9045 Jog Rd, Boynton Beach, FL 33472

2976 State Road ​​15, Belle Glade, FL 33430

​Account or Billing
Call Center Hours: 7:30 a.m. - 6 p.m., 
Monday - Friday

Immediate Assistance
Water Emergency Hotline Available 24/7