Water Utilities

Maintenance &

Repairs FAQs

Who do I call if I need to report a water or sewer-related emergency?

If you are experiencing any of the following: Palm Beach County Water Utilities customers can contact our 24-hour emergency hotline at (561)740-4600 option #1 to report any of the following emergencies:

Water main break
Fire hydrant leak
Low water pressure
Sewer back-ups or complaints
Exposed water leaks near and around the meter
Meter box and/or meter lid broken or missing
Main water valve lid or box problems

I received a boil water notice. What does this mean?

For details on boil water notices, contact us at (561) 740-4600 or (561) 278-5135 select option 1.

Still have questions?

Please contact our Customer Service by e-mail by clicking here. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.

You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time.

In Case Of EMERGENCIES please call 561-740-4600, option 1.