Online e-Billing 
Account FAQs 

Our paperless e-Bill Account is a secure and convenient way for customers to view and pay their bill online, right from the comfort of their own home.

E-Bill Account is a green way to receive your paperless

Registering for e-Billing is quick and easy. The online registration process takes less than 5 minutes and can start using your account right away. Before you begin, you will need two important pieces of information. 

  1. ​The PBCWUD 10-digit account number is located at the top of your bill. 
  2. Your 4-digit PBCWUD account pin is located next to the account number at the top of your billing statement. ​

To ensure that your account is secure, you are the only one who knows your password. If you have forgotten your password you will need to: Go online to PBCWATER.COM. Access the main log on screen and click on the word Help. Submit the requested information. Your password will be sent to the e-mail address you supplied during registration.

  1. First, it is important to identify what browser you are using. This site has been developed and optimized for the following internet browsers: 
    • Internet Explorer 9.0 or higher, 
    •  Chrome 40.0 or higher, 
    •  Safari 7 or higher, 
    •  Firefox 31.3 or higher 
  1. If you are using a supported browser and are unable to register, make sure your user name and password are​ correct.
​​Still have questions?
Please contact our Customer Service by e-mail by clicking here​. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.

You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. 

In Case Of EMERGENCIES please call 561-740-4600, option 1.​​

 Contact Us

​​Customer Service Centers
Walk-In Hours: 8 a.m. - 5 p.m., 
Monday - Friday​
9045 Jog Rd, Boynton Beach, FL 33472

2976 State Road 15, Belle Glade, FL 33430

​Account or Billing
Call Center Hours: 7:30 a.m. - 6 p.m., 
Monday - Friday

Immediate Assistance
Water Emergency Hotline Available 24/7