Online e-Billing 
Account FAQs 

​PBCWUD's e-Bill Account is a secure and convenient way for customers to view and pay their bill online, right from the comfort of their own home.

E-Bill Account is a green way to receive your paperless


Registering for an online account is quick and easy. The online registration process takes less than 5 minutes and you can start using your account right away. Before you begin, you will need two important pieces of information:

  1. ​The PBCWUD 10-digit account number, located at the top of your bill. 
  2. Your 4-digit PBCWUD account ID#, located next to the account number at the top of your bill. ​

To ensure that your account is secure, you are the only one who knows your password. If you have forgotten your password you will need to: Go online to pbcwater.com/paybill. Access the main log on screen and click "Forgot Password" to begin. Your password will be sent to the e-mail address you supplied during registration.

First, it is important to identify what browser you are using. This site has been developed and optimized for the following internet browsers: 

  • Internet Explorer 9.0 or higher, 
  •  Chrome 40.0 or higher, 
  •  Safari 7 or higher, 
  •  Firefox 31.3 or higher  ​

If you are using a supported browser and are unable to register, make sure your user name and password are​ correct.

​​Still have questions?
Please contact our Customer Service by e-mail by clicking here​. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.

You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. 

In Case Of EMERGENCIES please call 561-740-4600, option 1.​​

 Contact Us

​​Customer Service Centers
Lobby Hours: 8 a.m. - 5 p.m., 
Monday - Friday​
9045 Jog Rd, Boynton Beach, FL 33472

2976 State Road 15, Belle Glade, FL 33430

​Account or Billing
Call Center Hours: 7:30 a.m. - 6 p.m., 
Monday - Friday

Immediate Assistance
Water Emergency Hotline Available 24/7