Chlorine Flush FAQs ​​

To ensure water quality year-round, it is a common practice to implement a two-part process that includes treatment modification and pipeline flushing.

For most of the year, chloramine is used for drinking water disinfection. During a short period each year, disinfection switches to free chlorine. This change is part of an annual program to maintain water quality through our water pipes and it’s a common water treatment practice.

Free chlorine and chloramine are common disinfectants used to remove microbial contaminants (like bacteria) from water systems. Disinfection occurs during the drinking water treatment process.

Chloramine is a water disinfectant. It provides long-lasting protection as water travels from the treatment plant to your home and is very effective in large distribution systems, such as PBCWUD’s.

During the Semiannual Water System Flush, you may notice PBCWUD out in your community conducting hydrant flushing. This is a common practice for many U.S water systems to bring freshly treated water to distant parts of the pipeline network. This process helps maintain healthy levels in all parts of the distribution network, which keeps the water safe to drink as it moves, sometimes miles from the treatment to your tap.

PBCWUD routinely collects and tests water samples to monitor for chloramine and chlorine levels. The Environmental Protection Agency (EPA) regulates the safe use of chlorine and chloramine. For information on water quality visit: www.pbcwater.com/WaterQuality

During the temporary switch, some customers may notice a stronger chlorine taste or smell in their drinking water. The taste and odor are not a health risk. Chlorine levels continue to meet EPA standards.

We recommend refrigerating tap water in an open pitcher. Within a few hours, the taste and odor will disappear.

Dialysis centers, medical facilities, and aquatic pet owners should take precautions during the temporary switch to chlorine. For questions regarding dialysis and the flush, please contact your physician or kidney dialysis center.

No. Contact your local pet store for the appropriate water treatment for fish tanks.​​​​​​​​​​​​​​​​​


​​Still have questions?
Please contact our Customer Service by e-mail by clicking here​. We are committed to returning e-mail inquiries promptly. Normal turnaround time for e-mail responses is two business days.

You can also reach us by phone at 561-740-4600 during regular business hours, Monday - Friday, 8:00 AM - 5:00 PM. Eastern Standard Time. 

In Case Of EMERGENCIES please call 561-740-4600, option 1.​

 Contact Us

​Customer Service Centers
Walk-In Hours: 8 a.m. - 5 p.m., 
Monday - Friday​
9045 Jog Rd, Boynton Beach, FL 33472

2976 State Road 15, Belle Glade, FL 33430

​Account or Billing
Call Center Hours: 7:30 a.m. - 6 p.m., 
Monday - Friday

Immediate Assistance
Water Emergency Hotline Available 24/7