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Why are we getting new meters?

Palm Beach County Water Utilities Department (PBCWUD) is converting all conventional meters to Advanced Metering Infrastructure (AMI) technology by June 2020 as part of system-wide regulatory compliance measures.

Can I opt out of having an AMI meter installed at my location?

No. The meter installation process is being performed on PBCWUD-owned equipment in an effort by the utility to have state-of-the-art equipment across our entire service area.

When will a meter be installed at my residence or business?

PBCWUD has already completed 30,000 new meters in the initial installation phase and will begin the next phase in September 2018, which will include over 160,000 installations system-wide. You will be notified 10-14 days prior to the installation crew arriving in your neighborhood. Work will be conducted between the hours of 7 a.m. and 4 p.m. Our installation schedule will also be posted on PBCWATER.com. Following the installation, another notification will be left on your front door knob, indicating completion.

What do I have to do before the new meter is installed?

You do not need to be present at the time of installation. The entire process will take about 20-30 minutes, and will require your water to be shut off temporarily. Once installed, a notification will be left on your door indicating completion.

Who will install my AMI device?

PBCWUD has contracted with Core & Main to install AMI technology throughout our service area. Core & Main technicians have undergone background checks and will be wearing a county-issued ID badge, with a photo of their face against an orange background. They will also have a PBCWUD sign in their vehicle. At no time will they need to enter your home; all work will be completed outside.

Where does the data from the AMI go?

The data is encrypted and will be transmitted securely, allowing electronic reading remotely, eliminating the need for visual inspections in most cases. Our Customer Service Center will be able to provide you with your water usage throughout the billing cycle, allowing you to adjust your water consumption as needed.

Will the AMI device's data transmittal affect other electronic devices in my home or business?

The data is submitted via radio frequency that is weaker than a typical cordless phone. It will not impact the use of devices in your home or business, or utilize your own data network.

Are there any potential adverse health effects caused by the AMI meter?

Numerous industry and independent studies have shown smart meter technology to be very safe. In fact, smart meter devices, at a distance of 10 feet, has only 1/100th of the radio frequency field of that emitted by a laptop computer. Likewise, cell phones, wi-fi transmitters and microwave ovens also emit a much greater radio frequency density. On average, 99.999% of smart meters transmit for less than one minute per day. For more information and to view the results of studies performed on smart meters, visit sensus.com/rf.

Will AMI change my water bill?

In some instances, residents with older meters in need of repair will experience a change in their bill due to the accuracy of the new technology. This efficient and accurate data from your daily water use will be available to you by calling our Customer Service Center at 561-740-4600.