For your convenience, we have compiled a list of the most frequently asked questions from the Licensing Staff in Consumer Affairs. We hope these questions and answers will help you. If not, please contact us so we may assist you further.
TIMES: 8:00am to 12:00pm & 2:00pm to 3:00pm
Complaints about TNC services should be directed to the company or the Florida Department of Agriculture and Consumer Services at 1-800-HELP-FLA.
You must submit an application packet to the Division of Consumer Affairs which consists of the following:
No. Partial application packets cannot be accepted due to the volume of applications submitted.
Applications are accepted Monday through Friday, from 8:00am-4:00pm excluding holidays.
No. It is up to the applicant to identify and apply at a for-hire transportation company for which they want to work, and ensure this information is included on the Driver I.D. Badge application.
You may work for more than one (1) Vehicle-for-hire transportation company at any given time.
Yes. A basic English and Geography Test is required for all NEW applicants.
When you submit your completed application packet and payment, you will be scheduled for a specific date and time to take the test. Also at the time of application, your photo will be taken for the Vehicle for Hire Driver ID Badge.
You should call to re-schedule your test appointment.
No. Testing is done in groups and is scheduled usually 6 to 7 days from the date you submit your application. That 6 to 7 day time period allows staff to obtain your criminal background check from the Florida Department of Law Enforcement, and time for a Consumer Affairs Compliance Ofice to review your entire file for either approval or denial. An information sheet is provided to you at the time you submit your application and have your photo taken. The information sheet can also be found on our website at
If you fail the English and Geography Test, you have a second opportunity to pass the test. The date of your retest is usually set several days away so that you have more time to study the information sheet.
In the majority of cases, the Badge is ready upon passing the English and Geography Test.
You must provide the original
form of your lifetime State Department of Highway Safety and Motor Vehicles
traffic/driving record report to the Division which was secured no more than
thirty (30) days before the application/renewal was submitted.
Upon initial application, if you have resided in Florida less than five (5) consecutive years, a traffic/driving record/history from each state where you previously resided must be provided for at least a five-year period; OR Provide a State of Florida Department of Highway Safety and Motor Vehicles traffic/driving history report which was secured no more than thirty (30) days before the application/renewal was submitted. Electronic records of such driving history reports shall be maintained by the Vehicle For Hire company.
Then you, the applicant, must sign a sworn, notarized
Vehicle For Hire Driver Affidavit Form under penalty of perjury that he/she has
no driving record which would prevent him/her from driving a vehicle in the
50 South Military TrailSuite 201 West Palm Beach, FL 33415West Palm Beach Area: Phone:
561-712-6600Boca/ Delray/ Glades: Toll Free
888-852-7362 Fax: 561-712-6610