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​CONSUMER CONCERNS MEET CONSUMER PROTECTION

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 A wide range of programs and public safety concerns fall under the purview of
the Palm Beach County Division of Consumer Affairs.

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About Us

The Consumer Affairs Division is a Palm Beach County government agency under the Public Safety Department.​ The staff consists of customer service specialists and investigators charged with administering the Palm Beach County Consumer Affairs, Moving, Water Taxi, Towing and Immobilization Services, Vehicle for Hire, and Home Caregiver Ordinances. We also administer the Work ID portion of the County's Adult Entertainer Ordinance. Consumer protections are extended to the public through licensing, investigation, informal mediation, and compliance activities.

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Mission Statement

Our mission is to help consumers make informed decisions about businesses. We investigate, negotiate, and mediate consumer complaints against businesses with a goal of avoiding any future conflicts and misunderstandings. We protect consumers and businesses from unlawful, deceptive and unfair trade practices by the enforcement of existing Ordinance laws and regulations. ​

 Public Safety Annual Report​​

 Consumer Affairs Ordinance


​The Florida Office of Attorney General's COMPLAINT HOTLINE is active. 
Consumers can call 1-866-9NO-SCAM / 1-866-966-7226 to file complaints related to the following:

  • ​Mortgage Servicing and Foreclosure; 

  • Price Gouging; and, 

  • Military and Veterans' Assistance program complaints.  ​

​​Alternatively, they can file price gouging complaints online here: 
 ATTORNEY GENERAL'S OFFICE​

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In addition, please report known or suspected abuse/neglect/exploitation of a child or vulnerable adult to the state's Abuse Hotline at 1-800-962-2873 or online at: 
FLORIDA ABUSE HOTLINE​ ,  or call 911. 


ADVISORY INFORMATION
  • Web site
    The web site is for informational purposes only     and is offered as a convenience for consumers. We make every effort to update the information on a timely basis and to provide accurate information. However, we make no warrantee or guarantee regarding the accuracy or reliability of the content on this site. Palm Beach County is not liable for errors, omissions or for any damages in connection with the use of the information appearing on this website.
  • Fingerprint Services
    These services are provided only as they relate to the following regulated programs: Vehicle For Hire; and, Caregivers/Home Health Aides. The Division of Consumer Affairs does not offer Fingerprint Services to the general public.
  • Applications
    For regulated industries: Business Permit applications, Driver applications, and applications for Work IDs are accepted Monday - Friday from 8 a.m. - 4 p.m., excluding holidays.
    Incomplete applications will not be accepted.

Contact Us

50 South Military Trail
Suite 201
West Palm Beach, FL 33415
West Palm Beach Area:​
 Phone:  561-712-6600
Boca/ Delray/ Glades:
Toll Free 888-852-7362
         Fax:  561-712-6610         

Services​​

Apply for Caregiver ID BadgeLook up Caregiver BadgeFile A Complaint or DisputeLook up a BusinessLook up Licensed Moving CompaniesLocate Licensed NonConsent Tow YardsLook up Licensed Towing CompaniesLook up Tow DriversLook up Licensed VFH CompaniesLook up VFH Drivers