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Covid-19 Banner
 

Please register online and apply for services.

Important!  Please do not email /mail your application.  Applications must be submitted through the Application Portal. Due to the widespread impact of the pandemic on our local community, the County anticipates a high volume of calls.  We provide a significant amount of information on line – please make sure you read all available materials before reaching out directly.
 
If you have any questions, you may call our Contact Centre at 561-355-4792 during business hours.

Check your application status without speaking with an agent on our "Client Services Search" without speaking to an agent. The button is under the "Apply Online" and "OSCARSS" buttons on the CSD website or clients can follow this link: www.pbcgov.com/clientservicessearch

Antes de continuar, asegúrese de leer las preguntas frecuentes (FAQ- por sus siglas en inglés): adjunte copia y someta la documentación requerida para obtener los beneficios bajo los fondos de COVID -19. Si tiene alguna pregunta, puede llamar a nuestro centro de llamadas 561-355-4792 durante horas laborales. ¡Importante! Por favor no envíe su aplicación por correo regular o correo electrónico. Las solicitudes deberán someterse a través del Portal de aplicaciones. Debido al gran impacto de la pandemia en nuestra comunidad local, el Condado anticipa un gran volumen de llamadas. Por ende, proveemos una gran cantidad de información en línea; asegúrese de leer todo el material disponible antes de comunicarse directamente. .

Avan ou avanse pi devan fe sure ke ou ale nan FAQ yo epi atache kopi epi voye tout dokiman nap bezwen pou ba ou sevis covid-19 nan. Si ou gen kesyon pa ezite rele sant nou an nan 561-355-4792 nan lè biznis. Impotan: Tanpri pa voye aplikasyon pa imèl oubyen pa lapos. Tout aplikasyon dwe ale nan sou intenet la. Nou mete anpil infomasyon sou sit intenet la, tanpri fè su ke ou li tout.

CARES Act Rent & Utilities Assistance Program

 

You may apply for the CARES Act Rent & Utilities Assistance program online at http://www.pbcgov.org/OSCARSS. Applications can be accessed through any internet connection. CSD staff may assist you by calling (561) 355-4792.

In addition, eight community partner agencies are available to assist you in person and provide navigation services. You may refer to “Who can help me apply for services?" question for additional information.

The City of West Palm Beach will assist city residentsonly with CARES Act applications. Residents may call (561) 822-1250 to schedule an appointment.

It is also helpful to visit the CARES Act Frequently Asked Questions and the OSCARSS online tutorial videos prior to completing an application.

To verify the status of an application, visit CSD's Client Services Search at www.pbcgov.com/clientservicessearch or directly through the OSCARSS portal at www.pbcgov.com/OSCARSS.

Once an application is reviewed, you will receive an email for any pending documentation.  Pending documents will also be listed in your application when you log in.

Applicants are encouraged to check their emails regularly as reviewers make contact by email, and they send important updates regarding applications.

Applicants may make an appointment to submit documents at CSD's drive-thru intake, located at 810 Datura Street, West Palm Beach, and 1440 Martin Luther King Jr. Boulevard, Riviera Beach, on Tuesdays and Thursdays from 8:30 to 11:30 a.m. and 1 to 4 p.m.

Please call (561) 355-4792 to make/confirm appointments and confirm drive-thru hours. It is mandatory for clients to wear a mask and follow all social distancing guidelines when they arrive.

A CSD staff person can help make sure required documents are compiled correctly beforehand. Keep in mind that it is necessary to write the application number on all documents submitted.

Applicants with pending documentation may also submit their documents at PBC Libraries. Some library locations may have limited in-person services. For more information or to locate your nearest library, visit http://www.pbclibrary.org/locations.

Note: PBC Library staff will only receive documents for pending  applications. Assistance with applying for the program is not offered at any PBC Library branch. For assistance applying for the program, please call (561) 355-4792 or contact any of the eight community-based organizations that are providing navigation services (refer to “Who can help me apply for services?" Q&A).

 

Applicants are encouraged to check their emails regularly as reviewers make contact by email, and they send important updates regarding applications.  It is also helpful to visit the CARES Act Frequently Asked Questions and the OSCARSS online tutorial videos prior to completing an application.

Applications are available online at http://www.pbcgov.org/OSCARSS and accessed through any internet connection.

Additionally, CSD partnered with eight community agencies that can also assist clients by providing navigation services. Visit their websites or call for more information and/or to make an appointment.

  • Adopt-a-Family
    • Family Division of the Lewis Center
      1000 45th Street, West Palm Beach
      P. (561) 904-7930
      www.aafpbc.org
      *Clients will be scheduled for in person assistance.

 

  • Catholic Charities of the Diocese of Palm Beach

 

  • Farmworker Coordinating Council of Palm Beach County, Inc.
    • Lake Worth Office
      1123 Crestwood Blvd.
      Lake Worth, FL 33460
      P. (561) 533-7227

 

 

 

 

  • Palm Beach County Housing Authority
    • 3432 W. 45th Street
      West Palm Beach, FL 33407
      P. (561) 684-2160
      www.pbchafl.org

 

  • The Lord's Place
    • 2808 N Australian Ave, West Palm Beach, FL 33407
      P. (561) 537-4652 or (561) 494-0125) ext. 1115
      www.thelordsplace.org
      *In-person appointments

 

  • The Urban League of Palm Beach County
    • 1700 N. Australian Ave, West Palm Beach
      P. (561) 833-1461 ext. 3000
      http://www.ulpbc.org
      *In-person assistance is available by appointment only.

 

The city of West Palm Beach will only assist city residents with CARES Act applications. City residents may call (561) 822-1250 to schedule an appointment.

Applicants are encouraged to check their emails regularly as reviewers make contact by email, and they send important updates regarding applications.

To verify the status of an application, visit CSD's Client Services Search at www.pbcgov.com/clientservicessearch or directly through the OSCARSS portal at www.pbcgov.com/OSCARSS.

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Click here to access paper applications for utility assistance (LIHEAP). For instructions on how to submit a paper application call (561) 355-4792.

Access the CSD's Guidance for COVID-19 Related Emergency Rental, LIHEAP, EHEAP & Utility Assistance here.

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 About Us

​​The Community Services Department is comprised of three divisions and se​veral independent programs. It provides staff and administrative support for various health and human service boards and community initiatives.

The Board of County Commissioners award​​s some local match and operating funds to support local non-profit agencies providing health and human services. The Departm​​ent monitors the use of these funds and provides technical assistance to the agencies.