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Amit Sawant 

Amit Sawant
Application Services Director

Application Services

The purpose of this Division is to work closely with partner agencies in acquiring, through purchase or in-house development, specialized software applications that support the ​business operations of County government.  This involves managing the full life cycle of application development which encompasses business requirements, software architecture and programming, software testing, maintenance, and change management, all administered under formal project management methodology.  

Primary services include: 

  • Develop, implement, and maintain departmental and enterprise software applications using appropriate technology;
  • Coordinate the acquisition of third party commercial software packages, as necessary;
  • Provide database services for development and production environments;
  • Maintain existing applications to assure system compatibility and overall seamless business operations;
  • Develop and maintain web pages and mobile applications; and
  • Provide general consulting and project management services to user departments. 

 

ISS has a long and successful history of in-house programming dating back to the early days of mainframe computing.  Through close collaboration with County departments and agencies, we build software business solutions tailored to fit the specific needs of our customers.  Numerous County departments and agencies rely upon ISS for developing and maintaining their key business applications. 

Our software development expertise has evolved as the industry shifted to client-server and then web computing platforms.  Most of our newer applications are written utilizing Microsoft's .Net development platform. 

ISS maintains an inventory of more than 300 custom built applications as well as dozens of commercial software vendor packages.  Key in-house developed and commercial software packages are summarized in the link below.

 

ISS Application Services Awards

Year

Award

Project

Department

2025 National Association of Counties (NACo) Achievement Awards Human Resources - HR Executive Dashboard ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards Case Manager Pro ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards Fire Rescue - Hose Testing Application ISS Enterpise​
2025 National Association of Counties (NACo) Achievement Awards Community Services - Housing Inventory ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards Consumer Affairs - Vehicle For Hire Driver Application Portal ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards FDO - Project Management ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards HED - Housing Assistance Programs Portal ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards ePZB SolarApp+ Permit Application ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards ePZB Code Compliance Portal ISS Enterpise
2025 National Association of Counties (NACo) Achievement Awards County Administrators - PBC Boards ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards County Attorney - Legal Assistant Portal ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards Fixed Assets RFID Tracking System (RFTrack) ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards Building Electronic Plan Review ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards BCC Constituent Tracking System ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards Facilities Development and Operations Card Tracking System (CTS) ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards Community Services - Resource and Referral Portal ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards Consumer Affairs - Field Monitoring ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards Water Utilities IVR Integration ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards Virgin Islands Complaint Tracking System ISS Enterpise
2024 National Association of Counties (NACo) Achievement Awards GovXAwards-County Government Experience Winners Constituent Tracking System ISS Enterpise
2023 National Association of Counties (NACo) Achievement Awards Affordable HVAC Replacement Assistance Program for Low-Income Households Community Services
2023 National Association of Counties (NACo) Achievement Awards Public Safety Home Care Giver Management System Public Safety
2023 National Association of Counties (NACo) Achievement Awards Fixed Asset Lifecycle Management System (FATS) ISS Enterpise
2023 National Association of Counties (NACo) Achievement Awards Workforce and Affordable Housing Dashboard Housing and Economic Development
2023 National Association of Counties (NACo) Achievement Awards Property Appraiser Homestead Exemption E-file Application Property Appraiser
2023 National Association of Counties (NACo) Achievement Awards Property Appraiser Tangible Asset E-file Application Property Appraiser
2023 National Association of Counties (NACo) Achievement Awards Water Utilities - AMI Meter Replacement and Management System Water Utilities
2023 National Association of Counties (NACo) Achievement Awards Enterprise Contract Management System (eCMS) ISS Enterpise
2023 National Association of Counties (NACo) Achievement Awards Building Compliance and Inspection Tracking System (eField Application) PZB
2023 National Association of Counties (NACo) Achievement Awards PBC Community Connect Mobile App ISS Enterprse
2023 National Association of Counties (NACo) Achievement Awards Comprehensive Emergency Medical Plan (CEMP) Portal ISS Enterpise
2023 National Association of Counties (NACo) Achievement Awards Animal Care & Control - Field Officer Application Animal Care & Control
2023 National Association of Counties (NACo) Achievement Awards Community Services Homeless Point in Time Survey Community Services
2022 National Association of Counties (NACo) Achievement Awards Consumer Affairs Tracking System Public Safety
2022 National Association of Counties (NACo) Achievement Awards Data Exchange -Using Technology to Improve Human Services Administration and path towards Data Warehouse Community Services Department
2022 National Association of Counties (NACo) Achievement Awards Enterprise File Management Middleware ISS Enterpise
2022 National Association of Counties (NACo) Achievement Awards e-Permitting Engineering and Public Works
2022 National Association of Counties (NACo) Achievement Awards e-Platting Engineering and Public Works
2022 National Association of Counties (NACo) Achievement Awards ePZB Kiosk Portal Planning, Zoning and Building
2022 National Association of Counties (NACo) Achievement Awards HR Online Job Applications System Human Resources
2022 National Association of Counties (NACo) Achievement Awards Notice of Funding Opportunity (NOFO) Youth Services Department
2022 National Association of Counties (NACo) Achievement Awards Online Requisition System ISS Enterpise
2022 National Association of Counties (NACo) Achievement Awards Property Appraiser's Permit Portal Property Appraiser
2022 National Association of Counties (NACo) Achievement Awards ReEntry Network (RENEW) Public Safety
2022 National Association of Counties (NACo) Achievement Awards SMS Gateway ISS Enterpise
2022 National Association of Counties (NACo) Achievement Awards Vincent Public Safety
2022 National Association of Counties (NACo) Achievement Awards Virgin Islands- Board License Certification Application Virgin Islands
2022 National Association of Counties (NACo) Achievement Awards Restart Business Grants CARES Application Dept of Housing and Economic Stability
2022 Government Experience Project Award  HR Online Job Applications System Human Resources
2022 Golden Palm Awards OSCARSS Rent, Utilities and Food Assistance Application Community Services Department
2022 Golden Palm Awards Enterprise File Management Middleware ISS Enterpise
2021 National Association of Counties (NACo) Achievement Awards COVID-19 Business Compliance Application Planning, Zoning and Building (Code Enforcement)
2021 National Association of Counties (NACo) Achievement Awards Human Resources Information System (HRIS) Human Resources
2021 National Association of Counties (NACo) Achievement Awards Mortgage Assistance CARES Application Dept of Housing and Economic Stability
2021 National Association of Counties (NACo) Achievement Awards OSCARSS Rent, Utilities and Food Assistance Application Community Services Department
2021 National Association of Counties (NACo) Achievement Awards Restart Business Grants CARES Application Dept of Housing and Economic Stability
2021 Golden Palm Awards COVID-19 Business Compliance Dashboard Planning, Zoning and Building (Code Enforcement)
2020 Government Experience Project Award  ePZB Building Portal Planning, Zoning and Building (Building)
2020 Government Experience Project Award  COVID-19 Response -“Business Complaint Dashboard" Planning, Zoning and Building (Code Enforcement)
2020 Golden Palm Awards HRIS Hand Scan Module Parks and Human Resource Departments
2020 Golden Palm Awards Animal and Care Control - Field Officer Application Public Safety
2020 Golden Palm Awards GovXAwards-County Government Experience - COVID-19 Response Winners COVID Business Complaint Dashboard and Form ISS Enterprise
2020 Golden Palm Awards GovXAwards-County Government Experience Winners EPZB Building Portal ISS Enterprise
2019 Center for Digital Government Top-ten ranking in the 2019 Digital Counties Survey (7th place)  
2019 National Association of Counties (NACo) Achievement Awards FDO Enterprise Application (eFDO) FDO Enterprise
2019 National Association of Counties (NACo) Achievement Awards EBO Vendor Portal Office of Equal Bussiness Opportunity
2019 National Association of Counties (NACo) Achievement Awards Summer Camp Scholarship Program (SCSP) Application Youth Services Department
2019 National Association of Counties (NACo) Achievement Awards Medical Examiner Tracking System (METS) Medical Examiner
2019 National Association of Counties (NACo) Achievement Awards Public Records Request System ePRR Public Affairs
2019 National Association of Counties (NACo) Achievement Awards Contract Monitoring Application Youth Services Department
2019 National Association of Counties (NACo) Achievement Awards TED County-wide Enterprise Application
2019 National Association of Counties (NACo) Achievement Awards Online Search Request (OSR) Planning, Zoning and Building 
2019 Golden Palm Awards Enterprise Public Records Request System Public Affairs
2019 Golden Palm Awards Loftware Bar Code Software Replacement FDO Enterprise
2019 Golden Palm Awards Medical Examiner Tracking System Medical Examiner
2018 Center for Digital Government Top-ten ranking in the 2018 Digital Counties Survey (10th place)  
2018 National Association of Counties (NACo) Achievement Awards Disaster Assessment Tools (RIAT and DA) Public Safety and PZB (Building)
2018 National Association of Counties (NACo) Achievement Awards eKPI Performance Measurement System County Administration and OFMB
2018 National Association of Counties (NACo) Achievement Awards Bus Pass Tracker System Palm Tran
2018 Golden Palm Awards New PAPA Website Property Appraiser
2018 Golden Palm Awards HRIS Replacement for Legacy Time Server and Entera Systems Human Resources

Key Business Applications

​Dept/Agency

​Application

​ISS Liaison

​Clerk and Comptroller ​Advantage Financial System ​Prashant Varak
​Community Services ​DOSS, Human Services, LIHEAP ​Prashant Varak
​Engineering & Public Works
​ePermits ​Yunus Kazi
​Environmental Resources Management ​ERM Database ​Yunus Kazi
​Human Resources ​HRIS ​Gurbir Aulakh
​Inspector General ​IG Case Management Angela Boyett
​Medical Examiner ​ME Database Ben Perez
​Office of Small Business Administration ​OSBA Database ​Prashant Varak
​Planning, Zoning & Building ​ePZB ​Rajesh Tiwari
​Property Appraiser ​PAPA, Online Homestead Exemption ​Amit Sawant
​Public Safety ​WebEOC, Chameleon, DART, ACC

​Ben Perez
​Risk Management​
​RIMS, Clinic, DRIVARS
​Gurbir Aulakh
​Water Utilities ​WUD Customer Information System Lindsay Barbier
​Web Services ​Palm Beach County Internet/Intranet Websites, SharePoint Application, Employees Development Training System (TED)​
​Sophia Dang
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