The mission of the Platform Services Division is to ensure reliable, responsive, survivable and cost effective computer systems and hardware for storing, retrieving, processing and protecting the County's vital information. Platform Services hosts and administers most of the County's enterprise information systems such as County financial and human resource systems, e-mail and archiving, enterprise reporting, backup and recovery, etc.
Platform Services' key responsibilities include application and database hosting, desktop support, data storage and recovery, a comprehensive security program; operation of a 24x7 enterprise-wide help desk, network printing, and providing web access to employees, citizens and business partners.
The Division includes the following the following sections:
- Customer Care Center – Desktop Support and Help Desk
- Enterprise Systems Services – Computer Operations and Output Services
- Server Administration Services – UNIX and Wintel Servers