Future VoIP Services - PBC Connect: Unified Communications Project
Palm Beach County Information Systems Services and our business partner, Unify are currently working on a multi-year joint Unified Communications project to consolidate all of our current telephones, voicemail and messaging services into a new system, OpenScape, a single secure and reliable communications solution. After completion of Phase 1, we are expecting to offer VoIP services to eligible organizations during the fourth quarter of 2016.
PBC Connect is the latest generation of telecommunications technology for Voice over Internet Protocol (VoIP), our new OpenScape Unified Communications (UC) System will also pay for itself in less than 5 years through cost savings from discontinued leased circuits and lower system maintenance costs.
This UC OpenScape platform enhances standard telephone services by converging communications and applications, improves efficiency by expanding communication services to personal computers and smart phones, and connects co-workers, customers and vendors through collaboration tools. The enhanced technical functionality and features offered by the UC system such as video conferencing, instant message, single number presence and contact center capabilities will provide the ability to better serve the public.