CARES ACT — Coronavirus Relief Fund
Rent and Utilities Assistance Program


 
The CARES ACT - Coronavirus Relief Fund Rent and Utilities Assistance Program provides one-time rental and utility assistance to eligible Palm Beach County residents who have experienced loss of income, reduction in hours, or unemployment as a result of the COVID-19 pandemic only.  Assistance will only be provided for past due rents and/or utilities due from March 1, 2020 to December 30, 2020.

The program is not designed to assist those who were not financially impacted by COVID-19 pandemic.  

The County will utilize funds provided The CARES ACT- Coronavirus Relief Fund to support this program. The rules and regulations associated under section 601(a) of the Social Security Act, as added by section 5001 of the Coronavirus Aid, Relief, and Economic Security Act ("CARES Act") will govern the use of the funds.

WARNING: Section 1001 of Title 19 of the U.S. code makes it a criminal offense to make willful false statements or misrepresentation to any department or agency of the United States as to any matter within the jurisdiction.  False information may result in civil liability, and/or in criminal penalties including, but not limited to, fine or imprisonment or both.

Individuals or  households residing in Palm Beach County who meet the program criteria.  You must be able to document that you were unable to pay your rent or utilities strictly due to temporary loss of income, reduction in hours, or employment are a result of the COVID-19 pandemic only.

Please refer to FAQ and list of documents needed to SUBMIT an application. Applications must have supporting documentation attached to be eligible for CARES assistance.

To verify the status of an application, visit CSD's Client Services Search at www.pbcgov.com/clientservicessearch or directly through the OSCARSS portal at www.pbcgov.com/OSCARSS.

Once an application is reviewed, you will receive an email for any pending documentation.  Pending documents will also be listed in your application when you log in.

Applicants are encouraged to check their emails regularly as reviewers make contact by email, and they send important updates regarding applications.

Applicants may make an appointment to submit documents at CSD's drive-thru intake, located at 810 Datura Street, West Palm Beach, and 1440 Martin Luther King Jr. Boulevard, Riviera Beach, on Tuesdays and Thursdays from 8:30 to 11:30 a.m. and 1 to 4 p.m.

Please call (561) 355-4792 to make/confirm appointments and confirm drive-thru hours. It is mandatory for clients to wear a mask and follow all social distancing guidelines when they arrive.

A CSD staff person can help make sure required documents are compiled correctly beforehand. Keep in mind that it is necessary to write the application number on all documents submitted.

Applicants with pending documentation may also submit their documents at PBC Libraries. Some library locations may have limited in-person services. For more information or to locate your nearest library, visit http://www.pbclibrary.org/locations.

Note: PBC Library staff will only receive documents for pending  applications. Assistance with applying for the program is not offered at any PBC Library branch. For assistance applying for the program, please call (561) 355-4792 or contact any of the eight community-based organizations that are providing navigation services (refer to “Who can help me apply for services?" Q&A).

 

Applicants are encouraged to check their emails regularly as reviewers make contact by email, and they send important updates regarding applications.  It is also helpful to visit the CARES Act Frequently Asked Questions and the OSCARSS online tutorial videos prior to completing an application.

The CARES ACT- Coronavirus Relief Fund Rent and Utilities Assistance Program provides a one-time rental and utility assistance to eligible Palm Beach County residents who have experienced loss of income, reduction in hours, or unemployment as a result of the COVID-19 pandemic only.  Assistance will only be provided for past due rent payment and/or utilities due from March 1, 2020 to December 31, 2020.

The program is not designed to assist those who were not financially impacted by COVID-19 pandemic.

The County will utilize funds provided The CARES ACT- Coronavirus Relief Fund to support this program. The rules and regulations associated under section 601(a) of the Social Security Act, as added by section 5001 of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) will govern the use of the funds.

WARNING: Section 1001 of Title 19 of the U.S. code makes it a criminal offense to make willful false statements or misrepresentation to any department or agency of the United States as to any matter within the jurisdiction. False information may result in civil liability, and/or in criminal penalties including, but not limited to, fine or imprisonment or both.

Individuals or  households residing in Palm Beach County who meet the program criteria.  You must be able to document that you were unable to pay your rent or utilities strictly due to temporary loss of income, reduction in hours, or employment are a result of the COVID-19 pandemic only.

  • Applicant must reside within the corporate limits of Palm Beach County.
  • Applicant(s) must meet gross annual incomes not exceeding 140% of Area Median Income (AMI) limits prior to COVID-19 established by HUD for the jurisdiction of Palm Beach County, FL. 
  • Assistance will only be provided for past due expenses due beginning on March 1, 2020 not to exceed three (3) months.
  • Applicant(s) must have documentable information to evidence loss of income, reduction in hours, or unemployment because of the COVID-19 pandemic that contributed to the missed rental payments.
  • Applicant(s) must have a lease and other utilities in their or a household member's name.
  • Applicant(s) or household member must not have received any other financial assistance for rent for the timeframe payment is requested.
  • Applicant(s) must apply for unemployment benefits and provide support documentation.
  • Applicant (s) must have less than $5,000 in liquid assets in checking, savings, and cash card balances.

Below is a list of required documents. All documents must be submitted in order to process the application. Incomplete applications may result in delays or application denial.

  • Proof of COVID-19 Crisis (Applicant Only)
    Submit one or more:
    1. Letter from employer stating your job loss or reduced work schedule and hours
    2. Unemployment claim or unemployment submitted application
    3. Before crisis pay stubs and current pay stubs with reduced hours
    4. Evidence for loss of income if self-employed
    5. Case Manager may require you to certify self-income declaration document if deem necessary during the review process.
  • Valid Government Issued ID (Applicant Only)
  • Social Security Number and Household member information.
  • Proof of income for eligibility prior to COVID-19 (All adult household members 18 years old and older)
    1. Pay stubs prior to COVID-19 crisis or last filed Tax return
    2. Current pay stubs if reduced hours
    3. Bank statements prior to COVID-19 crisis or last filed tax return if self-employed
    4. Zero income attestation if no household income (available in the application)
    5. Any Community Services clients who received services in last 24 months will not be required to submit the income documentation unless Case Manager deem necessary.
  • Service Requested Documents
    1. Applying for Rent
      • Rental lease agreement
      • Late notice for past due rent/ Eviction Notice
      • Balance statement of past due amount from landlord (Landlord Balance Statement Form link)
      • If new vendor for Palm Beach County, must provide landlord’s e-mail address/phone number for landlord to register. Landlord will receive the link to create/update vendor information and certify balance statement if not provided by the applicant.                              
      • Delay in Balance statement and vendor registration will delay in approving the application.
    2. Applying for Electricity Payment
      • Utility company electric bills for all months requesting assistance.  If past due, final, or shutoff notice, copies of all bills detailing charges are required.
    3. Applying for Water Payment
      • Utility company water bills for all months requiring assistance. If past due, final, or shutoff notice, copies of all bills detailing charges are required.
         
    4. Applying for Gas Payment
      • Utility company gas bills for all months requesting assistance. If past due, final, or shutoff notice, copies of all bills detailing charges are required.
    5. Applying for Food Assistance
      • No additional documentation.

Yes. Applicants must meet gross annual incomes not exceeding 140 % of Area Median Income (AMI) limits prior to COVID-19 established by HUD for the jurisdiction of Palm Beach County, FL as follows:

Household
/Family Size
140%
1        86,100
2        98,420
3      110,740
4      122,920
5      132,860
6      142,660
7      152,460
8      162,260
9      172,088
10      181,922

Assistance may be provided as follows:

  • Rent up to $5,800 and 3 months in arrears beginning in March 2020 (based demonstrated need and funding availability)
  • Electric, water and gas up to $1,200 or 3 months in arrears beginning in March 2020 (based demonstrated need and funding availability)

If you qualify, you will be notified at a later date if this service becomes available and how much funding you are eligible for.

Only once, but may apply for multiple services, but must apply for all services at same time.

No, but they may not receive assistance from other funding sources for the same time period.

No. Assistance will only be provided for rents beginning on March 1, 2020 for no more than 3 months. Assistance is only available to those who can provide evidence that they experienced loss of income, reduction in hours, or unemployment is a result of the COVID-19 pandemic.

Yes. Do not miss paying your rent if you can make the payment. During this time of delay, if you are currently behind, you should attempt to communicate with landlord about getting caught up. But, do not wait to receive notice in order to take action. You should always open your mail and/or read correspondence received from your landlord.

Units such as apartments, houses, townhouses, and mobile homes are allowable.

You may apply for the CARES Act Rent & Utilities Assistance program online at http://www.pbcgov.org/OSCARSS. Applications can be accessed through any internet connection. CSD staff may assist you by calling (561) 355-4792.

In addition, eight community partner agencies are available to assist you in person and provide navigation services. You may refer to “Who can help me apply for services?" question for additional information.

The City of West Palm Beach will assist city residentsonly with CARES Act applications. Residents may call (561) 822-1250 to schedule an appointment.

It is also helpful to visit the CARES Act Frequently Asked Questions and the OSCARSS online tutorial videos prior to completing an application.

Check your application status without speaking with an agent on our "Client Services Search" .The button is under the "Apply Online" and "OSCARSS" buttons on the CSD website or clients can follow this link: www.pbcgov.com/clientservicessearch.

Application status can be checked online through http://www.pbcgov.org/OSCARSS . Once an application is reviewed, you will receive an email for any pending documentation.  You will also see the pending documents listed in your application when you log in. Please check your emails regularly as reviewers are contacting thru emails and sending important updates regarding your application. Please list your day phone number on the application for reviewers to contact you.

You may also make an appointment to submit documents at our drive-thru intake, located at 810 Datura Street, West Palm Beach and 1440 Martin Luther King Jr. Boulevard, Riviera Beach, on Tuesdays and Thursdays from 8:30 a.m. to 11:30 a.m., and 1:00 p.m. to 4:00 p.m. Call (561) 355-4792 to make/confirm appointments and drive-thru hours, and to ensure you have compiled the correct documents prior arriving to the drive-thru.

In addition, it is mandatory for clients to wear a mask and follow all social distancing guidelines when they arrive.

Applicants with pending documentation may also submit their documents at PBC Libraries. Some locations may have limited in-person services. For more information or to locate your nearest library, visit http://www.pbclibrary.org/locations.

This service is only available for clients who have submitted their application and need assistance with uploading pending documentation to verify eligibility and/or process the application.
 
Please write your application number on all the documents.

It is encouraged for clients to check their emails regularly as reviewers are contacting thru emails and sending important updates regarding the application.  Visit the CARES Act Frequently Asked Questions and the OSCARSS online tutorial videos prior to completing an application.  This information is available in English, Spanish and Creole.

Applications are available online at http://www.pbcgov.org/OSCARSS and accessed through any internet connection.

Additionally, CSD partnered with eight community agencies that can also assist clients by providing navigation services. Visit their websites or call for more information and/or to make an appointment.

 

  • Adopt-a-Family
    • Family Division of the Lewis Center
      1000 45th Street, West Palm Beach
      P. (561) 904-7930
      www.aafpbc.org
      *Clients will be scheduled for in person assistance.

 

  • Catholic Charities of the Diocese of Palm Beach

 

  • Farmworker Coordinating Council of Palm Beach County, Inc.
    • Lake Worth Office
      1123 Crestwood Blvd.
      Lake Worth, FL 33460
      P. (561) 533-7227

 

 

 

 

  • Palm Beach County Housing Authority
    • 3432 W. 45th Street
      West Palm Beach, FL 33407
      P. (561) 684-2160
      www.pbchafl.org

 

  • The Lord's Place
    • 2808 N Australian Ave, West Palm Beach, FL 33407
      P. (561) 537-4652 or (561) 494-0125) ext. 1115
      www.thelordsplace.org
      *In-person appointments

 

  • The Urban League of Palm Beach County
    • 1700 N. Australian Ave, West Palm Beach
      P. (561) 833-1461 ext. 3000
      http://www.ulpbc.org
      *In-person assistance is available by appointment only.

 

The city of West Palm Beach will only assist city residents with CARES Act applications. City residents may call (561) 822-1250 to schedule an appointment.

Applicants are encouraged to check their emails regularly as reviewers make contact by email, and they send important updates regarding applications.

To verify the status of an application, visit CSD's Client Services Search at www.pbcgov.com/clientservicessearch or directly through the OSCARSS portal at www.pbcgov.com/OSCARSS.

Applications are accepted through http://www.pbcgov.org/OSCARSS . All applications must be submitted through the online application portal utilizing Covid 19 tab. Paper applications are not available for this application process.

Applications are accepted through http://www.pbcgov.org/OSCARSS All applications must be submitted through the online application portal. Paper applications may be requested for non covid related services.

Yes. You must provide income information for every household member.

Yes. You must have an email address to be able to register for services.

Yes. You must provide a phone number, should staff need to contact you.

No. Each document needs to be scanned in the correct section.

Yes. Labeling your income documents as "Prior to COVID-19" and "After COVID-19" will help our staff expedite the applications.

Unfortunately, no. The CARES Act funding is to cover past due expenses due to reduced or loss of income strictly related to the COVID-19 pandemic only. However, you may still apply for our other online services that may cover first, last and security deposit amounts for rentals, through the OSCARSS portal (www.pbcgov.com/OSCARSS) under ‘Other Services Application’.

If you are in need of services but your circumstances are not related to COVID-19, you may apply to our other services through the OSCARSS portal (www.pbcgov.com/OSCARSS) under ‘Other Services Application’.

 

To report technical difficulties, click on the ‘Report a Technical Problem’ button on the OSCARSS Page.

 

 

Please register online & apply for services


Important!
   Please do not email /mail your application.  Applications must be submitted through the Application Portal. Due to the widespread impact of the pandemic on our local community, the County anticipates a high volume of calls.  We provide a significant amount of information on line – please make sure you read all available materials before reaching out directly.
 

If you have any questions, you may call our Contact Centre at 561-355-4792 during business hours

Check your application status without speaking with an agent on our "Client Services Search" without speaking to an agent. The button is under the "Apply Online" and "OSCARSS" buttons on the CSD website or clients can follow this link: www.pbcgov.com/clientservicessearch

Antes de continuar, asegúrese de leer las preguntas frecuentes (FAQ- por sus siglas en inglés): adjunte copia y someta la documentación requerida para obtener los beneficios bajo los fondos de COVID -19. Si tiene alguna pregunta, puede llamar a nuestro centro de llamadas 561-355-4792 durante horas laborales. ¡Importante! Por favor no envíe su aplicación por correo regular o correo electrónico. Las solicitudes deberán someterse a través del Portal de aplicaciones. Debido al gran impacto de la pandemia en nuestra comunidad local, el Condado anticipa un gran volumen de llamadas. Por ende, proveemos una gran cantidad de información en línea; asegúrese de leer todo el material disponible antes de comunicarse directamente. .

Avan ou avanse pi devan fe sure ke ou ale nan FAQ yo epi atache kopi epi voye tout dokiman nap bezwen pou ba ou sevis covid-19 nan. Si ou gen kesyon pa ezite rele sant nou an nan 561-355-4792 nan lè biznis. Impotan: Tanpri pa voye aplikasyon pa imèl oubyen pa lapos. Tout aplikasyon dwe ale nan sou intenet la. Nou mete anpil infomasyon sou sit intenet la, tanpri fè su ke ou li tout.