Congratulations to our Community Services team for their remarkable achievement of receiving recognition from the Sterling Council at the 31st Annual Sterling Conference held in Orlando, Florida. The team submitted a Six Sigma Green Belt project titled “A Call to Quality Project Using the Six Sigma Problem Solving Process” in the Team Showcase Award competition for Greatest Customer Impact. The project aimed to curtail the frequency of emails sent by the call center agent to the consumer application reviewer. 

The Sterling Council oversees the Governor’s Sterling Award for Performance Excellence, based on the national Malcolm Baldrige Award, with annual awards to high-performing, role-model organizations, both private and public, who demonstrate superior management approaches and role-model results. Sterling’s annual conference teaches participants how to elevate performance and increase productivity. Nearly 600 executives and professionals gather yearly at this event for a one-stop source of education, information, and inspiration. 

Congratulations again to our Community Service team members for their outstanding work on this project. We particularly acknowledge Taruna Malhotra, the sponsor, and Sonja Holbrook, Kim Parnett, Sammiedean Sutton, and Era Allen for their presentation and participation during the conference. Way to go, team​

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