Drive-Thru Intake
Palm Beach County residents who have submitted their CARES Act Rent and Utilities application and need assistance uploading pending documents, may call the Palm Beach County Community Services Department to make an appointment to submit their pending documents at CSD’s drive-thru intake.
CSD’s drive-thru intake services are available at 810 Datura Street, West Palm Beach, and 1440 Martin Luther King Jr. Blvd., Riviera Beach, on Tuesdays and Thursdays from 8:30 to 11:30 a.m. and 1 to 4 p.m.
Applicants must call (561) 355-4792 to make/confirm appointments and confirm drive-thru hours. Additionally, it is mandatory for clients to wear a mask and follow all social distancing guidelines when they arrive. Please be sure to write the application number on all documents submitted. A CSD staff member will assist to ensure required documents are compiled correctly prior to your visit, when you call to schedule/confirm your appointment.

Library Drop-Off Services
Applicants with pending documentation may also submit their documents at Palm Beach County Libraries. Some library locations may have limited in-person services. Library staff will only receive documents for pending applications. Assistance with applying and/or submitting applications for the program is not offered at any Palm Beach County Branch Library. For more information or to locate your nearest library, visit www.pbclibrary.org/locations.

Drop-off services are only available for clients who have submitted their application and need assistance with uploading pending documentation. For assistance applying for the program, please call (561) 355-4792 or contact any of the eight community-based organizations that are providing navigation services. The list of agencies can be found here.

Applicants are encouraged to check their emails regularly as new locations are added to help applicants applying for the CARES Act Rent and Utilities Assistance Program  maintain a valid phone number on file, as reviewers make contact by email and phone, and they send important updates regarding applications. It is also helpful to visit the CARES Act Frequently Asked Questions and the OSCARSS online tutorial videos prior to completing an application.

To verify the status of an application, visit CSD's Client Services Search at www.pbcgov.com/clientservicessearch or directly through the OSCARSS portal at www.pbcgov.com/OSCARSS.
​ ​