The Palm Beach County Community Services Department (CSD) has added new locations to help applicants who have submitted CARES Act applications and need assistance with uploading pending documentation, verifying eligibility and/or processing the application.

Applicants may make an appointment to submit documents at CSD's drive-thru intake, located at 810 Datura Street, West Palm Beach, and 1440 Martin Luther King Jr. Boulevard, Riviera Beach, on Tuesdays and Thursdays from 8:30 to 11:30 a.m. and 1 to 4 p.m.  Please call (561) 355-4792 to make/confirm appointments and find out the drive-thru hours. It is mandatory for clients to wear a mask and follow all social distancing guidelines when they arrive.

A staff person can help make sure required documents are compiled correctly beforehand. Keep in mind that it is necessary to put the application number on all documents submitted.

Applicants with pending documentation may also submit their documents at Palm Beach County Libraries. Some locations may have limited in-person services. For more information or to locate your nearest library, visit http://www.pbclibrary.org/locations.

Additionally, CSD partnered with eight community agencies that can also assist clients by providing navigation services. Visit the websites or call for more information and to make an appointment.

• Adopt-a-Family – Family Division of the Lewis Center, 1000 45th Street, West Palm Beach, (561) 444-0398, www.aafpbc.org
• Catholic Charities of the Diocese of Palm Beach – 9995 N. Military Trail, West Palm Beach,  (561) 775-9560 or (561) 360-3327, www.catholiccharitiesdpb.org
  
• Farmworker Coordinating Council of Palm Beach County, Inc. – Lake Worth Office: 1123 Crestwood Blvd., Lake Worth, (561) 533-7227 / Belle Glade: 233 W. Ave. A Suite D, Belle Glade, (561) 992-0603, www.farmworkercouncil.com
• Community Partners - (561) 386-2704 or 561-841-3500 ext. 1002, www.cp-cto.org/housing-services
• Pathways to Prosperity – 970 N. Seacrest Blvd., Boynton Beach, (561) 523-0179, www.pathwaysboynton.org
• Palm Beach County Housing Authority - 3432 West 45th Street, West Palm Beach, (561) 684-2160, www.pbchafl.org
  
• The Lord's Place -  2808 N Australian Ave, West Palm Beach, (561) 537- 4652 or
  (561) 494-0125, www.thelordsplace.org
• ​The Urban League of Palm Beach County - 1700 N. Australian Ave, West Palm Beach, 561-833-1461 ext. 3000, http://www.ulpbc.org

The city of West Palm Beach will only assist city residents with CARES Act applications. City residents may call (561) 822-1250 to schedule an appointment.

Applicants are encouraged to check their emails regularly as reviewers make contact by email, and they send important updates regarding applications. It is also helpful to visit the CARES Act Frequently Asked Questions and the OSCARSS online tutorial videos prior to completing an application.

To verify the status of an application, visit CSD's Client Services Search at www.pbcgov.com/clientservicessearch or directly through the OSCARSS portal at www.pbcgov.com/OSCARSS.

For more information, visit www.pbcgov.com/communityservices or call (561) 355-4792.​​