Information Systems Services (ISS) serves as the primary information technology (IT) support agency for most of the departments reporting to the Board of County Commissioners, as well as the independently elected constitutional officers of Palm Beach County. ISS is also a service provider to numerous non-County agencies (government, education, health care and nonprofit) in the areas of network connectivity, internet service, data center colocation, hosting services, and document scanning.
ISS has a diverse workforce consisting of more than 200 full-time employees, augmented by more than 20 contractors, as well as interns who participate in the department's highly successful student intern program. The Department is functionally organized into five Divisions: Application Services, IT Operations (including GIS), Network Services, Platform Services, and Finance & Administrative Services. ISS has implemented several important measures of accountability, including a formal timekeeping system, detailed cost allocation plan, monthly invoices for customer billing, a continuous customer feedback process, project status reporting, and key performance indicators for ISS programs.