The Palm Beach County Water Utilities Department (PBCWUD) announced Wednesday that effective immediately, and until further notice, the entrances to all PBCWUD facilities are closed, except for essential deliveries.
The closure includes the lobbies of the Customer Service Centers located at 9045 Jog Road in Boynton Beach and 2976 State Road 15 in Belle Glade as well as the PBCWUD Offices at 8100 Forest Hill Boulevard, West Palm Beach.
The drive-up window of the Jog Road Customer Service Center will remain open and PBCWUD staff will be available to process payments and help with account inquiries.
Anyone needing to make a payment is urged to pay via the web by visiting pbcwater.com, via pay-by-phone by calling 561-740-4600 and selecting option 2, or by utilizing one of seven drop boxes located throughout the county. Drop box locations can be found online at pbcwater.com. Customers should not make cash payments via a drop box location.
Payments can also be mailed to P.O. Box 24740, West Palm Beach, FL 33416.
Customers wishing to establish new service, to disconnect an existing service or seeking answers to questions concerning their accounts can call the PBCWUD call center by dialing 561-740-4600 or toll free at 877-477-1305 and selecting option 5.
Anyone wishing to submit plans to PBCWUD's Plan Review section are requested to do so electronically by emailing wudplansreview@pbcwater.com.
Furthermore, any business associated with the PBCWUD Contract Management section, including deferred payment plans, payments, requests for quotes, applications for hydrant meters and agreements of service will be managed electronically by emailing wudcontractsmgmt@pbcwater.com. All correspondence can also be mailed to 8100 Forest Hill Boulevard, West Palm Beach, FL 33413.
To find the most up-to-date information concerning the Palm Beach County Water Utilities Department water distribution and wastewater collection systems, follow the department on Facebook and Twitter at PBCWUD.