Launch of Text-to-911

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On June 25, 2018, the Palm Beach County 911 Program Services team launched the Text-to-911 service throughout the county.  This was the result of several years of planning and coordination among our partner PSAPs, vendors and wireless cell service providers.  The text service is integrated into approximately 150 call taking workstations allowing each call taker access to answering a text call.  This process also included training over 450 call takers on the functions of Text-to-911.  Finally, before implementation the service had to be tested at each of our 17 PSAPs with all of the four major wireless carriers. 

Congratulations on the launch of a lifesaving program for the residents and visitors of Palm Beach County.

Click here for more information about Text-to-911