Effective May, 21, 2020: 

Riders are no longer restricted to only booking essential trips on Connection.

  • Palm Tran Connection strives for its routes to run safely and on-time. Occasionally, situations beyond our control will delay the vehicle while en route to pick you up or drop you off. Please be patient.
    Thank you for your understanding and cooperation.


  • ​​​Connection reservations are accepted up to 7 days before travel or by 5 pm the day before you wish to travel.  From 4pm to 5pm each day you cannot book 7 days in advance – you can only book for the next day. Next Day reservations are accepted anytime the reservation department is open – from 8am – 5pm Sunday through Saturday.

  • ​Connection’s peak weekday hours are from 7:00 a.m. to 9:00 a.m. and 2:00 p.m. to 5:00 p.m. It is recommended you allow additional travel time during peak service hours or avoid travel during those times and schedule the non-essential trips like shopping and recreation trips on the off peak hours. 


Comments and Commendations

You can now submit your comments and commendations through our new online form!
  Click here

Ahora puede  dejarnos saber que le dimos un buen servicio o presentar una queja  a través  de
nuestra forma en línea!  Presione aquí

Kounye a, ou ka soumet kòmantè ak rekòmandasyon ou avec nouvo fòm entènèt nou an.  Klike isit
​Palm Tran Connection is a shared ride, door-to-door paratransit service that provides transportation for disabled residents and visitors in Palm Beach County under the following programs: 

​Palm Tran ​Connection travels in Palm Beach County from Jupiter to Boca Raton and from Palm Beach to South Bay. The Americans with Disabilities Act (ADA) core service area covers the following: East of the Florida Turnpike in Palm Beach County from the South County Line to Donald Ross Road. ADA Service continues to the 3/4-mile buffer around fixed routes located outside the ADA core service area.

Connection schedules all trips, prepares vehicle manifests, handles customer concerns & commendations, determines eligibility, and monitors the performance of the Transportation Providers.

For questions, to request a Paratransit application, copies of our Rider’s Handbook, or to book a trip please call:​
​​​​​​​​561-649-9838 or 1-877-870-9849 (toll-free) ​

Palm Tran Connection Call Center Hours:
Monday through Friday 5:00 AM to 10:10 PM
Saturday 6:00 AM to 10:10 PM
Sunday 8:00 AM to 6:00 PM
TTY users can call Florida Relay Service 800-955-8771
You may also contact Palm Tran Connection by e-mail at ​connpalmeligibility@pbcgov.org.