My
BEST SERVICE Pledge
As a Palm Beach County Water Utilities Department employee, I am committed to providing my customers with
BEST SERVICE in my daily interactions. My customers can expect that I will demonstrate ...
...PROFESSIONALISM
...EMPATHY
...QUALITY
...COMMUNICATION
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Actively listen, responding with positive tone
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Show understanding of the matter and educate the customer on options to resolve the issue
...KNOWLEDGE/PROBLEM SOLVING
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Understand our policies and procedures
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Utilize all tools and training available
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Be confident in the service I provide