My BEST SERVICE Pledge

As a Palm Beach County Water Utilities Department employee, I am committed to providing my customers with BEST SERVICE in my daily interactions. My customers can expect that I will demonstrate ...

...PROFESSIONALISM

  • Create a respectful work environment
  • Arrive at work each day and demonstrate my commitment to best customer service
 

...EMPATHYLogo

  • Show care and concern
  • Find the best solution according to policy 

 

...QUALITY

  • Provide accurate, consistent and complete information

 

...COMMUNICATION

  • Actively listen, responding with positive tone
  • Show understanding of the matter and educate the customer on options to resolve the issue
 

...KNOWLEDGE/PROBLEM SOLVING

  • Understand our policies and procedures
  • Utilize all tools and training available
  • Be confident in the service I provide

​To report an EMERGENCY, call 561-740-4600 and select option 1

 

I want to: