Informational Articles and Videos

911 Operations in the COVID-19 era

911 Dispatchers Get First-Responder Status in 2 Colorado Counties

You can now file a Police report with PBSO by Zoom

Sun Sentinel article covering Text to 911

Informational video about Text to 911 from the Palm Beach County Sheriffs Office

Informational video by the National Emergency Number Association about Text to 911 for the deaf, blind, hard of hearing, and speech disabled

CBS 12 video about a domestic violence survivor urging women to learn about county's Text to 911 service 

9-1-1 Program Services speaks to CBS 12 News about the proper use of Text to 911

​Noteworthy

Launch of Text-to-911

On June 25, 2018, the Palm Beach County 911 Program Services team launched the Text-to-911 service throughout the county.  This was the result of several years of planning and coordination among our partner PSAPs, vendors and wireless cell service providers.  The text service is integrated into approximately 150 call taking workstations allowing each call taker access to answering a text call.  This process also included training over 450 call takers on the functions of Text-to-911.  Finally, before implementation the service had to be tested at each of our 17 PSAPs with all of the four major wireless carriers. 

Congratulations on the launch of a lifesaving program for the residents and visitors of Palm Beach County.

Click here for more information about Text-to-911