Rider's Handbook​​

Quick Facts

ADA Ride Free

How to Ride Fixed Route 

 Tickets-To-Ride Order Form

Paratransit Applications

Palm Tran Connection is a shared ride, door-to-door paratransit service that provides transportation for disabled residents and visitors in Palm Beach County under the following programs: 


​Connection travels in Palm Beach County from Jupiter to Boca Raton and from Palm Beach to South Bay. The Americans with Disabilities Act (ADA) core service area covers the following: East of the Florida Turnpike in Palm Beach County from the South County Line to Donald Ross Road. ADA Service continues to the 3/4-mile buffer around fixed routes located outside the ADA core service area.
Connection schedules all trips, prepares vehicle manifests, handles customer concerns & commendations, determines eligibility, and monitors the performance of the Transportation Providers.
For questions, to request a Paratransit application, copies of our Rider’s Handbook, or to book a trip please call:​

561-649-9838 or 1-877-870-9849 (toll-free) Call Center hours are Monday through Friday 5:00 a.m. to 10:00 p.m., Saturday 6:00 a.m. to 10:00 p.m. and Sunday 8:00 a.m. to 6:00 p.m.
TTY users can call Florida Relay Service 800-955-8771
You may also contact Palm Tran Connection by e-mail at ​connpalmeligibility@pbcgov.org.

Contact Us


50 S. Military Trail, Suite 101
West Palm Beach, FL 33415

|View Map|

Connection Directory

 Holiday Schedule
Paratransit Applications
Ride by the Rules
Program Descriptions
 Reasonable Modification Statement
 Reasonable Modification Request Form​
Palm Tran Connection PASSWeb (Under Construction)
Palm Tran Connection PASSWeb Reader (Under Construction)